Not Connected

Tezza04
Tezza04 Registered Users Posts: 1
New Traveler
edited January 2019 in MyDrive Connect
My drive says Tom Tom not connected to laptop wich it is, it's charging, cannot pick up a signal when driving been like it for 2 weeks, just about to throw item in to rubbish bin where it belongs big waste of money.

Comments

  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Hi
    @Tezza04
    Tezza04 wrote:
    (Snip)cannot pick up a signal when driving been like it for 2 weeks,(Snip)
    Have you tried a Drum roll restart on the device ????

    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    If possible, for the for the first Satellite fix, go outside with a clear view of the Sky

    ATB YFM