Free map update

torq2u Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using MyDrive Connect
I had an email 3 days ago inviting me to update my maps (Europe) free of charge. I have not updated since TomTom started charging for "free-for-life" units, so I jumped at the chance. To no avail. Cannot find any link to foc updates, just "from £49.95" on MyDrive. Tried to query it but cannot link to customer services - the page link they sent me is not available.

Any thoughts / comments / similar experiences?


  • dhn
    dhn Posts: 33,382
    First of all, Tomtom has said that units with free lifetime maps will continue to do so.

    You'll need to call support to straighten things out:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • TinyTom
    TinyTom Registered Users Posts: 6
    Apprentice Traveler
    I had the same email but a free download of European Maps. When I clicked on the link in the email and opened My Drive the update was not free but offered an £8 reduction. I think either there has been an error sending out these emails or they are hoping that people unwittingly update their maps not realizing that they are not actually free.