Free map update — TomTom Community

Free map update

I had an email 3 days ago inviting me to update my maps (Europe) free of charge. I have not updated since TomTom started charging for "free-for-life" units, so I jumped at the chance. To no avail. Cannot find any link to foc updates, just "from £49.95" on MyDrive. Tried to query it but cannot link to customer services - the page link they sent me is not available.

Any thoughts / comments / similar experiences?

Comments

  • dhndhn Posts: 33,301
    Superusers
    First of all, Tomtom has said that units with free lifetime maps will continue to do so.

    You'll need to call support to straighten things out:


    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • TinyTomTinyTom Posts: 6 [Apprentice Traveler]
    I had the same email but a free download of European Maps. When I clicked on the link in the email and opened My Drive the update was not free but offered an £8 reduction. I think either there has been an error sending out these emails or they are hoping that people unwittingly update their maps not realizing that they are not actually free.
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