Synchronise headphones to new Runner 2 Music

Ariadna
Ariadna Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi all.
I was looking for some help her. I got a Tomtom Runner Music 2 with headphones but my watch got stolen so I bought another watch (same model) assuming I could connect the headphones I already had. I am trying to synchronize them by doing what it says in the website (link below) but it doesn't work.
Do you know whether there is any other way?

https://uk.support.tomtom.com/app/answers/detail/a_id/20871

Many thanks

Ariadna

Comments

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi Ariadna,

    Welcome to the Community!

    Have you updated your new watch to the latest software 1.7.64? I checked your account details and couldn't find any watch linked to your email address registered with us.

    I would advise you to download the Sports Connect software on your PC/laptop and update the watch using it. See here: TomTom Sports Connect

    Please give it a test run once you update the watch by following the public FAQ you mentioned.

    Cheers, lampard