Updating Maps after downloading a new version

Brianmcna
Brianmcna Registered Users Posts: 3
Apprentice Traveler
edited January 2019 in MyDrive Connect
Download says 100% complete and system just hangs saying "Checking" with three revolving dots on the screen for over an hour !!!


Screen Shot after download

Comments

  • Brianmcna
    Brianmcna Registered Users Posts: 3
    Apprentice Traveler
    This is the screen shot - I don't think the link in my first submission was working !!!

    7fe45851-be1b-4c42-aee7-51b5bfa920fa.png
  • Brianmcna
    Brianmcna Registered Users Posts: 3
    Apprentice Traveler
    Hope this might help other Tom Tom users !!
    I solved the problem by the following (though there were some problems on the way)
    • I went back to an old computer that had a 2 year old version of 'My Drive Connect' and tried the update again.
    • this time it downloaded the new Europe file and started the update - not hanging at the 'checking' stage as before.
    • When it was 31% into the update it halted saying that a necessary upgrade to 'My Drive Connect' was necessary.
    • I completed the upgrade to Vn 4.2.1.3495 and the update continued.
    • At about 58% complete (I'm not sure why as I was doing something else on the Internet at the time) it seemed to restart the update, but 1.5 hours later the update completed ok and I now have the new Vn 10.10 Map of Europe on my Go 50 Tonm Tom