Not receiving phone notification

Parul_b Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
My phone notification slider is always grey on my mobile application. I am not able to slide it and turn on the notificatios.when I connect my tracker to the computer,at that time only they turn green,but as soon as I disconnect from computer and wear my band,the notification slider again turns off and grey.what to do,please help


  • tfarabaugh
    tfarabaugh Posts: 17,004
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.