GO 60 don't connect to MyDrive Connect — TomTom Community

GO 60 don't connect to MyDrive Connect

Kurt_JoergensenKurt_Joergensen Posts: 1 [New Traveler]
edited January 2019 in MyDrive Connect
GO 60 VCxxxxxx(0) softwareversion 17.300.0018.311 (0)
MyTom Connect version 4.21.3495
Windows 10 PC TomTom driverversion 6.0.6000.16384
When GO 60 is connected via usb, MyDrive Connect try to connect.
When GO 60 is not connected it starts a repare. After 100% repare and still no connecteion it starts to repare again.
This continue undtil I disconnect GO 60.

Mod edit: Please don't post private or personal information on a public forum.Thanks

Comments

  • dhndhn Posts: 33,344
    Superusers
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds. If that doesn't help, call support:

    :flag_dk: Danmark
    35 25 65 14
    Mandag-Fredag: 10:00 til 17:00
  • IlicIlic Posts: 1 [Apprentice Seeker]
    edited May 2019
    Hello,
    When I got the device, I installed MyDrive Connect on my laptop, managed to connect and download maps.
    After a couple of days, the device is unusable. I can not turn it on, only the logo TOMTOM see. No sound is heard(drum), and I can not even reset, and can not connect anymore to MyDrive Connect.
    TOMTOM is model 4FC64, OS on my laptop is windows 10
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