Voice control cannot be used with your display language - GO 6200

SteveL58
SteveL58 Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hello I have purchased a new go 6200 but cannot choice a computerised (uk) voice and so cannot use voice control. Can you assign Serena to my account please?

Comments

  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Hi SteveL58

    Welcome to the community :)

    I have added two computer voices(Serena and Malcolm). You can download the one you prefer when the device is connected to a WiFi internet connection.

    Regards
    Vikram :)
  • ste1239
    ste1239 Registered Users Posts: 1
    Apprentice Traveler
    Hi
    I'm also having the same issue as SteveL58. I need computerised voice for voice control to work.
    Any assistance would be greatly appreciated
  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    Hi ste1239,

    Welcome to the community!

    I have added Serena and Malcolm computer voices to your account. You can download them when the device is connected to a WiFi internet connection.

    Cheers, lampard
  • Peter0812
    Peter0812 Registered Users Posts: 2
    Apprentice Traveler
    Hello,
    I also need the ability to use English (UK) commands with my new Go6200.
    Please send me a link.
    Thanks in advance.
    Peter
  • Niall
    Niall Posts: 11,115
    Superuser
    @Peter0812

    Hopefully @VikramK will pick this up, but if not contact Customer Services

    :flag_de: Deutschland
    069 663 08 012
    Mo: 09:00 - 17:30
    Di - Fr: 09:00 - 16:30
  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Hi @Peter0812

    Welcome to the community :)

    Two computer voices(Serena and Malcolm) added. Download these when the device is connected to a WiFi internet connection.

    Regards
    Vikram
  • Peter0812
    Peter0812 Registered Users Posts: 2
    Apprentice Traveler
    Hi Vikram,

    thanks very much, that did it.

    I downloaded the new voices and then reset the device (held down on/off button for twenty seconds).
    Now the voice commands work in English (on my “German GO6200 TomTom”.
    The only thing that doesn’t work, is inputting an address with an English voice command when using non-English Maps.
    For that to work TomTom would need to understand (sometimes bad) pronunciation of foreign towns and streets, which is probably a non-starter.

    Peter
  • arrowman
    arrowman Registered Users Posts: 1
    Apprentice Traveler
    Arrowman,
    I have contacted customer support wanting English voice control activating on my Spanish bought Go 6200 but not recaived a reply, and advice?
  • dhn
    dhn Posts: 33,382
     Superuser
    @VikramK @arrowman

    Vikram, can you add the desired UK voice to Arrowman's account please?
  • tom_g
    tom_g Registered Users Posts: 4
    Novice Seeker
    Hello,
    I also need the ability to use English (UK) commands with my new Go6200.
    Please send me a link.
    Thanks in advance.
    Tom
This discussion has been closed.