Problem to save my train on site

RafaRunner
RafaRunner Registered Users Posts: 3
Apprentice Traveler
edited January 24 in TomTom Sports
I create a personalized workout on mysports.tomtomt.com , but when i try save say "Your exercise is not completed..."
"Are you sure want exit this page?" then i LOST ALL INFORMATION...

Why???? Is this a bug? :(
ed1cc9a1-5caf-4319-87d8-ca6e7bfa8b68.png

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    Hi RafaRunner,

    Welcome to the Community!

    Are you still facing the same issue? I can that you already added some custom workouts under the Planning tab on the Sports website. Let us know if it still the same!

    Cheers, lampard