My Connect crashes while downloading

vistisen Registered Users Posts: 27
Prominent Wayfarer
edited January 2019 in MyDrive Connect
While minimiezed to system tray myconenct keeps crashing here is the error from Wndows event log:
Faulting application name: TomTom MyDrive Connect.exe, version:, time stamp: 0x5ae86503
Faulting module name: KERNELBASE.dll, version: 10.0.17686.1003, time stamp: 0xb3f7a53c
Exception code: 0xe0000008
Fault offset: 0x0011f372
Faulting process ID: 0x3180
Faulting application start time: 0x01d403311e7e9ca9
Faulting application path: C:\Program Files (x86)\MyDrive Connect\TomTom MyDrive Connect.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 6939df3f-c30a-4065-bb7d-fbeac2836836
Faulting package full name:
Faulting package-relative application ID:

The annoying thing is that on restarting it seems to start all downloads again According to the program it should be downloading all the new maps ( about 25G) but my download cache folder now fills more that 30G and it is still downloading


  • Harrold
    Harrold Registered Users Posts: 2
    Apprentice Traveler
    Same issue here.

    Gebeurtenisnaam van probleem: APPCRASH
    Naam van de toepassing: TomTom MyDrive Connect.exe
    Versie van toepassing:
    Tijdstempel van toepassing: 5ae86503
    Naam van foutmodule: KERNELBASE.dll
    Versie van foutmodule: 6.1.7601.23418
    Tijdstempel van foutmodule: 5708a7e4
    Uitzonderingscode: e0000008
    Uitzonderingsmarge: 0000c54f
    Versie van besturingssysteem: 6.1.7601.
    Landinstelling-id: 1043

    After restarting, it starts downloading again, and then it crashes.

    I tried two PC's, both Windows 7
  • Harrold
    Harrold Registered Users Posts: 2
    Apprentice Traveler
    At the end, I successfully updated my TomTom by installing My Drive Connect on a Windows 10 laptop.