spark s 3 music - watch won't sync activities to mobile app

moonboom
moonboom Registered Users Posts: 6
Apprentice Traveler
edited January 24 in TomTom Sports
a12f18fa-6063-4c62-a8f1-710739e8862d.pngI have tried numerous times to try to get my new activities to sync with the mobile app. It keeps failing. It got up to about 15% sync and then said couldn't update activities
  1. I've re-paired the watch with my mobile,
  2. I've connected the watch to my computer for updates; it went through a process and said it couldn't update activities and try again, I clicked on try again and it continued but my activities have not been updated.
  3. Since connecting the watch to my computer it now gets as far as 34% when syncing but then stops and says couldn't update activities.
See images.

I hope you can help

bcbcf312-77e0-48ff-a5db-b43117bfcaff.png9f1a0af2-940f-4e6d-9fb4-8e05988f2c8d.pnge4e222c4-a0e5-4a53-9ba1-f73bf50c73ec.jpg2b7d95a0-3afa-487b-966d-0fa4fd62935c.jpg16225132-ea7f-46bc-bd33-c26651acd28b.png09a0f564-ec39-4141-a349-39421d02e2f2.png

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • moonboom
    moonboom Registered Users Posts: 6
    Apprentice Traveler
    Thanks for your help.

    I will try that and see what happens.

    Regards
  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    moonboom wrote:
    Thanks for your help.

    I will try that and see what happens.

    Regards
    Glad I could help. When you get a chance please mark my response as a solution so others with the same question can look for it.