Lifelong updates

Ripped off
Registered Users Posts: 2 
Apprentice Traveler

Apprentice Traveler
How is it that despite being sold with u limited life long updates, know get seized my TomTom 30 is no longer supported and no email help for questions can be asked. I am sure this is a trade description issue as life long means just that and all devices should be supported and upgraded free,as sold.
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Tomtom has said that devices with lifetime maps will continue to get them. Call support BUT don't reply with a model in order for a live agent to respond:
:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.0 -
Why did I get the email saying the opposite?0
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Left hand not knowing what the right hand is doing maybe?0
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Hi
@Ripped off
Its not Unlimited life long updates... In the Tomtom T&Cs Its Lifetime maps*
But as dhn says Tomtom are honouring the Lifetime maps on the Eol devices
* Lifetime means the useful life of the device, i.e. the period of time TomTom supports your device with updates, services, content or accessories. A device will have reached the end of its life when none of these are available any more
ATB YFM0