Unable to redeem free one-time map update for old TomTom ONE S IQR Edition

prohtelyk Registered Users Posts: 1
New Traveler
edited August 2021 in Map purchase & installation
I received a TomTom ONE S IQR Edition as a gift many years ago. It came with a free one-time map update. I recently found my device in storage and wanted to redeem the free map update. But, due to the recent decision to end support for my device (and many others), I'm unable to download the most recent map for my device. I understand that older devices are not compatible with the newest map releases, but there should be an option for me to download an older map version that is compatible. After all, I was never able to redeem my free map update. Do I have any other options to update my device?


  • Niall
    Niall Posts: 11,115

    Contact Customer Services, but remain silent till you are actually talking to a real agent.

    :flag_us: United States
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST