Is the sales website broken

JimG_Lansing
JimG_Lansing Registered Users Posts: 4
Neophyte Traveler
edited January 2019 in Travel lounge
Hello... I've been trying to purchase a new GO from the TomTom online store... every time I click to pay I receive an "An unknown error has occurred. Please check your information and try again." message... everything is filled out complete... tried from 2 different PC's/ 2 different browsers with same results... Is the site broken? Any phone number to reach a live person in the store? ... Have a discount as they "obsoleted" my old XL, but need to purchase thru my account... Thanks!

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    CS:

    :flag_us: United States
    877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
  • JimG_Lansing
    JimG_Lansing Registered Users Posts: 4
    Neophyte Traveler
    Thanks... will contact them in the AM
  • dhn
    dhn Posts: 33,382
    Superuser
    You are welcome...….
  • JimG_Lansing
    JimG_Lansing Registered Users Posts: 4
    Neophyte Traveler
    Followup... can't get anyone on the CS phone number... website ordering still broke... looks like my new GPS will be a Garmin.., at least online ordering works with them... you can mark this closed.
  • VikramK
    VikramK Administrators Posts: 13,798
    Moderator
    @JimG_Lansing

    Sorry to hear about the trouble caused.

    The webshop error you mention is related to the account or the delivery address.

    Could you click on this link to send me your phone number through a private message and then I can try to arrange a call back from the customer service?

    Thanks
    VIkram
  • JimG_Lansing
    JimG_Lansing Registered Users Posts: 4
    Neophyte Traveler
    Thanks Vikram... CS contacted me after our PM.. not sure what they did to correct the error, but I was now able to get the order placed... You may now mark this closed.
  • VikramK
    VikramK Administrators Posts: 13,798
    Moderator
    You are welcome...
    :hand_splayed::wink::hand_splayed: