Is the sales website broken

JimG_Lansing

Hello... I've been trying to purchase a new GO from the TomTom online store... every time I click to pay I receive an "An unknown error has occurred. Please check your information and try again." message... everything is filled out complete... tried from 2 different PC's/ 2 different browsers with same results... Is the site broken? Any phone number to reach a live person in the store? ... Have a discount as they "obsoleted" my old XL, but need to purchase thru my account... Thanks!

dhn

CS:

:flag_us: United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

JimG_Lansing

Thanks... will contact them in the AM

dhn

You are welcome...….

JimG_Lansing

Followup... can't get anyone on the CS phone number... website ordering still broke... looks like my new GPS will be a Garmin.., at least online ordering works with them... you can mark this closed.

VikramK

@JimG_Lansing

Sorry to hear about the trouble caused.

The webshop error you mention is related to the account or the delivery address.

Could you click on this link to send me your phone number through a private message and then I can try to arrange a call back from the customer service?

Thanks
VIkram

JimG_Lansing

Thanks Vikram... CS contacted me after our PM.. not sure what they did to correct the error, but I was now able to get the order placed... You may now mark this closed.

VikramK

You are welcome...
:hand_splayed::hand_splayed: