Runner 3 not syncing with computer

nagrom Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
My Runner 3 will no longer sync with my laptop. I get the funny 'crashed' watch face and the message "We'll try again in a few minutes. We can't upload your activities at the moment. Wait a few moments and try again." I've got the latest updates, uninstalled and re-installed but still the same error. Can anyone help? Thanks


  • tfarabaugh
    tfarabaugh Posts: 16,943
    You might try a recovery reset:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.

    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    If that does not work you should call Customer Support. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • nagrom
    nagrom Registered Users Posts: 2
    Apprentice Traveler
    Thanks, it seems to work now.