Screen changes by itself-VIA 1515

Husssain
Husssain Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
I have VIA 1515, the screen keeps changing by itself.

Comments

  • Niall
    Niall Posts: 11,174
    Superuser
    @Husssain

    Are you sure there is nothing on the screen that could be causing these ghost finger presses, like a screen protector, or even flecks of dust under the screen bezel?

    If the former remove the screen protector, if the latter try running something like a business card around the screen just under the bezel to remove any crud.

    Otherwise try a soft reset.

    A soft reset:- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button.
  • Husssain
    Husssain Registered Users Posts: 2
    Apprentice Traveler
    There is no screen protector, cleaned the dust and done soft reset, but still same problem.
  • harveyclyde
    harveyclyde Registered Users Posts: 4
    Master Traveler
    I also have the same problem. I've done soft resets, I've checked to make sure nothing is touching the screen. I've moved the device with no improvement.
  • dhn
    dhn Posts: 33,393
     Superuser
    Do you have a screen protector? If so, try removing it.
  • harveyclyde
    harveyclyde Registered Users Posts: 4
    Master Traveler
    No I do not have a screen protector
  • dhn
    dhn Posts: 33,393
     Superuser
    Then I would slide the sharp edge of a business card completely around the glass to dislodge any 'grunge' that might be causing phantom keystrokes.
  • harveyclyde
    harveyclyde Registered Users Posts: 4
    Master Traveler
    That seems to have done the trick. Thanks