No Live Services working on Live 825? — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

No Live Services working on Live 825?

Jetski7Jetski7 Posts: 7 [Apprentice Traveler]
edited December 2018 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
I can’t connect to any live services. The wheel just keeps going round and round but never connects. I’ve got active subsciption so I don’t know what has gone wrong? This has been happening for over 3 weeks now. Any help would be most appreciated. Not sure if this photo helps but I don’t know how to activate sharing because I have no options in my settings? I have no Me and My Device settings anywhere?f896e514-600b-4f7f-8176-8a797ed8a8db.jpg

Comments

  • NiallNiall Posts: 10,767
    Superuser
    @Jetski7

    Contact Customer Services, on Monday, to re-enable the SIM card on your 825


    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Jetski7Jetski7 Posts: 7 [Apprentice Traveler]
    Hi Niall,
    Thank you for the information. I will be contacting Customer Services tomorrow morning.
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