Stuck at cogwheel screen-Start 25

tinge
tinge Registered Users Posts: 12
Outstanding Explorer
edited December 2021 in Devices using MyDrive Connect
Not working, but stuck at cogwheel when turned on, doesn't do much else really. Reset does not work as there is no button where the video shows man pressing against case.

When connected to PC device not present error is shown.

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    What model do you have?
  • tinge
    tinge Registered Users Posts: 12
    Outstanding Explorer
    Start 25 I think
  • dhn
    dhn Posts: 33,382
    Superuser
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
  • tinge
    tinge Registered Users Posts: 12
    Outstanding Explorer
    off plus 20 = nothing
    cog plus 20 = nothing (or still cog, ie sometimes blanks sometimes not)
    to get cog hold on for 1-2 minutes, from off
    when off press and hold on, after 35secs drum "TOMTOM" in red on black screen, (release), then blank.
    If continue to hold after above (instead of release) "TOMTOM" goes on to second drum beat (say 1min 40) fades to cog (release) cog stops.
    if continue to hold, 5, 10, 15 an hour cog remains stopped.

    With cog showing a press and hold can do either nothing, or turn off, or restart.
  • tinge
    tinge Registered Users Posts: 12
    Outstanding Explorer
    There have been many interventions (rtb, new device, new downloads) on this device. It has never really worked. The last device, say the third, I never updated and that was' 'OK but wrong' for a while. Finally it was so out of date I updated it, it worked a bit, but always starts and stops randomly, can take a while to get GPS.

    Mainly very difficult to turn on, cog however is new, since last update.

    No longer interfaces with My Drive or HOME, "device not present". Have tried many resets, Is there a hard reset pin?

    Was going on trip, so will be absent for a while.
  • Niall
    Niall Posts: 11,114
    Superuser
  • tinge
    tinge Registered Users Posts: 12
    Outstanding Explorer
    The resets, the upgrade to drive the tom tom home, the incorrect video for the model, and the timings have not changed anything. Just the same non working tom tom that the bike used to have.

    A gps should save time, this has just wasted my life...

    Whatever you get make sure it isn't TOM TOM