Unable to Add a new Start 52 to MyDrive Connect

webster1234 Registered Users Posts: 8
Master Traveler
edited January 2019 in MyDrive Connect
I have just purchased a new Start 52

Installed the latest version of MyDrive Connect and plugged the unit into a usb port

MyDrive connect detects the device but when i click on add device the device starts doing an update and says keep your device connected the update will resume in a few minutes

MyDrive connect says connection lost please reconnect your device.

Its just stuck in this loop.

I have taken the Windows 10 back to a fresh install so no anti-virus or anything else installed

If i now power the start 52 on it says no maps are installed

Any help would be greatly appreciated