Old data sometimes lost on Mysports?

Robert W
Robert W Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
Hello,

I currently see that my old body weight information is lost. I was 96 or even 98kg during biggest part of 2017 but if i look now it says 92.5 (which i was in february 2018?) for the entire year?

Any idea how this could happen as i'd like to have a nice overview of my progress and now its incorrect.. :(

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,936
    Superuser
    I have not seen anyone else with this issue, I wonder if there was a backend change on MySports that deleted your old data. At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.