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The strap is covered under warranty. Either use the self-service site in the link below or call Customer support and they will take care of it, they are very good about replacing them. To get the number for Customer Support, choose Contact at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).
beast307
Posts: 1 [New Traveler]
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:flag_us: United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
https://uk.support.tomtom.com/app/strap_repair
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