Device changing screens

chesslady
chesslady Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
not a question a complaint my tom tom has gone crazy swirching from one screen to the next without being touched just isn't working right I need a new one but don't want one that the information on it is all ready 9 months old

Comments

  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    Hi
    @chesslady

    Which Tomtom device do you have ???

    ATB YFM
  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    chesslady wrote:
    not a question a complaint my tom tom has gone crazy swirching from one screen to the next without being touched just isn't working right I need a new one but don't want one that the information on it is all ready 9 months old
    Start with a factory reset and if that does not work, call Support. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • chesslady
    chesslady Registered Users Posts: 2
    Apprentice Traveler
    my tom tom is model 4EN52Z1230
  • dhn
    dhn Posts: 33,382
     Superuser
    @chesslady

    Slide the sharp edge of a business card slowly around the entire border of the glass under the bezel to remove any 'gunge' that may have built up there. Also, remove any screen protector you may have on the device.

    Finally, go back to your profile and remove the actual address where you live. Nobody else needs to know that information. Just put 'US' as the country.