MyDrive Connect - Outage



Rider 550 showing as 2 devices in Bluetooth settings on iPhone X

blackhatphil
blackhatphil Registered Users Posts: 7
Apprentice Traveler
edited January 2019 in RIDER
Does anyone else see 2 bluetooth devices?!? Why?

Comments

  • EXPORTMAN
    EXPORTMAN Posts: 634
    Superuser
    Hi

    I think you will find that one is for data and the other is keyboard
  • Ste7ios
    Ste7ios Posts: 759
    Superuser
    Doesn’t sound right, open a case to support...

    Before this you may remove any pairings between all of the devices (iPhone, Rider, Headset), do a factory reset of the Rider and the headset, and try again to pair them...
  • Harmvanveghel
    Harmvanveghel Registered Users Posts: 25
    Master Explorer
    I see 2 devices as well, on my iphone 7 , i think this is normal
    probably 1 is for the traffic communication
  • Ste7ios
    Ste7ios Posts: 759
    Superuser
    If this is normal and means two Bluetooth transceivers, it may be good news for the hoarse voice problem...

    But then again we have a report that the problem still exists on 550.

    It’s difficult to come to a conclusion without more info and some extensive testing...
  • Ste7ios
    Ste7ios Posts: 759
    Superuser
    Note: As part of the set-up you will be asked to accept two pairing requests. One for Bluetooth® Classic and another for Bluetooth® Low Energy.

    From:
    https://uk.support.tomtom.com/app/answers/detail/a_id/23302/~/connecting-your-phone-for-data%2C-hands-free-calls%2C-and-smartphone-messages
  • Ste7ios
    Ste7ios Posts: 759
    Superuser
    It looks like there are some improvements on 550 about Bluetooth...

    It seems that it has Bluetooth 4.0 / BLE and AD2P support (for sound quality) but you’ve to dig a lot on the support site...

    IMHO, the documentation is incomplete...

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