Touch Screen has become insensitive since last update (27th Nay 2019) and purchase ot Speed Cams

canavp
canavp Registered Users Posts: 8
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
Before updating and purchasing the Speed Cams software for my VIA 135, I needed to only lightly touch the Menu Icons once and it worked. Now with the update and speed cam purchase I find that I have to hit the Icons hard and several time before it goes to the item selected.

What has happened and how to I cure it. It's impossible now to use the touch screen when driving.

Comments

  • YamFazMan
    YamFazMan Posts: 20,787
    Superuser
    Hi
    @canavp

    Have you tried a Drum roll restart on the device ????

    https://uk.support.tomtom.com/app/answers/detail/a_id/6965//session/L2F2LzEvdGltZS8xNDI2NjM0NDUyL3NpZC9EQTdTVHpobQ

    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    If possible, for the for the first Satellite fix, go outside with a clear view of the Sky

    ATB YFM
  • canavp
    canavp Registered Users Posts: 8
    Apprentice Traveler
    That worked for me. Thanks.