Critical Update Fails - can't use device- TomTom HOME

Rick345 Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in Devices using TomTom HOME
Back from Europe and wanted to switch to US maps. When I connected my device to my computer, a message popped that said:
A new version of TomTom HOME is available:
It is a critical update for the version you are currently using:

I didn't have a choice but to tell it to continue. I did so. It downloaded the update and said the install was successful. Then the pop up window appears again and demands that I install the same update. I've tried this repeatedly and continue to get the same result. I tried restarting my computer, but that didn't make any difference, the same thing happens.

How do I get around this problem?


  • dhn
    dhn Posts: 33,382
    Try this:

    1) Uninstall TomTom Home

    2) Download last "good" version from

    3) Install it without running ie, uncheck the 'Run Home' tick box when installation completes

    4) Using Windows Explorer, navigate to
    C:\Program Files\TomTom HOME 2\xul (32 bit Windows)
    C:\Program Files (x86)\TomTom HOME 2\xul (64 bit Windows)
    and find application.ini file

    5) Edit application.ini file (you might need admin privileges) and modify "Version=" to "Version="

    6) Run TomTom Home. It will believe to be running latest version and therefore not pull the update.
  • Rick345
    Rick345 Registered Users Posts: 2
    Apprentice Traveler
    I have a MacBook and I don't find a file with a similar name. Any advice for Mac?