Rider 550 with MyDrive App on iPhone X
Hello, good afternoon, I have a rider 550 a month ago and I have only been able to have the traffic information for two days in a row.
The problem is that I have an Iphone X and there is no way to connect with the MyDrive application to take the traffic data and pass it to the Rider.
I'm from Barcelona and the TomTom service tells me that they are working on it, but they do not give me any solution.
I bought a GPS to have the traffic information since I use it for work, and on weekends with the motorcycle. Before I had the Rider 400 that was a little slow but it worked all right. I do not understand how they put a product on the market without first testing it, it's incredible.
I have to say that I have companions with an Android phone and they do not have any problem, in canvio with Iphone all are problems.
I'm very upset
a greeting
The problem is that I have an Iphone X and there is no way to connect with the MyDrive application to take the traffic data and pass it to the Rider.
I'm from Barcelona and the TomTom service tells me that they are working on it, but they do not give me any solution.
I bought a GPS to have the traffic information since I use it for work, and on weekends with the motorcycle. Before I had the Rider 400 that was a little slow but it worked all right. I do not understand how they put a product on the market without first testing it, it's incredible.
I have to say that I have companions with an Android phone and they do not have any problem, in canvio with Iphone all are problems.
I'm very upset
a greeting
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See this thread:
https://en.discussions.tomtom.com/rider-51/rider-550-bluetooth-and-data-1035344.
How long will we be to connect MyDriver with Rider 550 and Iphone X ??????
I am not happy.
How long have we been waiting for the hoarse voice fix? Years! The same with this I reckon.
The product has been released too early, again. It has not been properly developed or tested.
So no traffic, no speed camera UNLESS i turn my hotspot on and eat my iphone battery when on my bike
So no connectivity with my bike or music
Only bought the Rider 550 because TomTom stopped supporting their APP offering you a free DOWNGRADE to TomTom Go. That APP worked perfectly and was the best thing for the 2 years i had.
I’m 10 emails in with TomTom customer Sevices who just fob me off with unhelpful replies about how to do a reset or how to connect to wi-fi to lengthy problems supported with photos which clearly show not only have i done this BUT are not interested to help. Extremely angre - anyone want to buy my Rider 550? - I give up.
I have been on the phone to TomTom AGAIN and now they are telling me they are aware of the problems with the 550 and are working on finding a solution but have no idea when this will be. Here is an email I've just received from them:
Thank you for calling TomTom Customer Support Team. My name is Noble and I am glad to have assisted you.
I do apologize as I cannot offer you an immediate solution for the challenge you are experiencing.
As discussed on the call, we are aware of this ongoing issue as we are getting calls from our customer with same issue. I will appreciate your patience till a solution is in place by our technical team .
There’s no timeline as and when this will be fixed hence we will make sure to update you as soon as this is resolved.
We thank you for your patience and cooperation all this while.
Have a wonderful day ahead!
Many Phones (iPhone & Android) do not clear the hidden cache after an update.
A lot of issues are solved after clearing this hidden cache .
Also the Chipset and Driver quality can be an issue. Recent Qualcom chipsets have good drivers.
Also my Interphone tour headset works fine with my Rider 550. (Only the intercom function between (multiple) Interphone tour headset is very bad.)
When you have Issues pairing many times this can be solved using the super save mode;
Update your Phone (Accept iPhone leave this on iOS12)
Factory reset your phone (and do not restore)
Update Headset Firmware (and check is it is supported on the Rider 550)
Factory reset Headset
Remove all pairings on Rider (or Factory reset)
Pair headset an phone as mentioned in the manuals.
When you make a mistake -> back to factory reset.
Why BT pairing can be blocked by old BT pairing setting in the device.
I'm sure they know the problem, i mean.. certainly someone who works for TomTom owns an iphone, but the question is ... are they able to fix this? if not, we can ask for a refund because they sold a device that cannot even pair with bluetooth?
Remove BT settings on Rider and iPhone.
(Remove MyDrive App on iPhone)
Create a WiFi hotspot on your iPhone.
Configure WiFi on Rider 550 with hotspot settings.
Alternative wait for Apple or TomTom to fix de iOS13 Bluetooth issue's.
It’s hit and miss if the phone connects to the rider550 and more often than not it does not connect so no traffic nor call information.
The ride app is a joke keeps saying Bluetooth not in range but it’s right next to the rider550.
I have tried everything Tomtom have instructed me to do reset everything etc but non of this makes any difference.!!!
It is disgusting that in this modern time a big company like Tomtom can’t get it right and sort this problem out.
COME ON TOMTOM SORT IT OUT YOU ARE RIPPING YOUR CUSTOMERS OFF.!!!
Superusers
Here is an excerpt posted by JURES (another forum contributor) as a temporary fix for iPhones using iOS 13+ operating systems end of January -
If you pair the gps with your iPhone WITHOUT MyDrive app, traffic works flawlessly - perfectly!
You can even install the MyDrive app afterwards and use it for routing - but -
JUST DONT PAIR your gps with the MyDrive app!!!
Traffic will still work, MyDrive routing will work, the only thing that does not work will be smartphone features (calls/sms) but thats not important if using a motorbike.
Traffic and MyDrive under iOS 13+ works!!!!!
1. - Delete the MyDrive app on your iPhone
2. - Delete old Bluetooth pairings of the gps on your iPhone
3. - Connect the gps to your iPhone over Bluetooth under standard way
4. - Install the MyDrive app
5. - DO NOT pair your gps over the MyDrive app
6. - Have personal hotspot on iPhone turned ON just for *Bluetooth and USB Only*
- DO NOT pair gps with WiFi of this personal hotspot and make sure WiFi is turned off on your iPhone.
TRAFFIC AND MYDRIVE WILL WORK NON STOP!!
Problem is in the MyDrive app (pairing through the app) as Apple had introduced new Bluetooth security permissions.
~Kieron adds~
Additionally, also using the *Bluetooth and USB Only* pairing hotspot in your iPhone settings will be required for a stable connection and has less of a drain on your phone’s battery compared to the WiFi hotspot setting.
I am currently using my Rider 500, (Sena 5s and iPhone 7 Plus paired directly to receive calls) this way successfully.
As JURES (the original contributor of this temporary fix) had explained, you can re-install the MyDrive app onto your phone, sign in to it and use it for routing to send to your devices, but just don’t pair the Bluetooth within the app to your gps.
Superuser
Just to add to @kieron ’s post. Whenever you are Bluetooth Pairing and when using your phone to Bluetooth Connect to the TT unit you must have the Personal Hotspot option turned on. You do not actively connect the Personal Hotspot to the unit it is just turned on. You will not be asked for its Password nor will it appear as connected to the TT units Wifi.
Once you are set up and Bluetooth Connected if you were to switch the Personal Hotspot option Off you will lose the Bluetooth Connection.
Whenever you want to use your TT unit then before you turn it on make sure you turn the Personal Hotspot on as well as Bluetooth.
Doug