Problem with Tomtom LIVE Carminat (RENAULT)

Potokos Registered Users Posts: 1
New Traveler
edited January 2019 in TomTom Services
Have some troubles with build on navigation on my Carminate live . Ill buy subscribe for mynavigation (live services) After 2 days i received mal about my order is delivered .
But when i turn on services on my car . - nothing happend .
In menu info , covarage of live srvvice in full level ? but status only" no conection , try later"
What can i do? If my build sim blocked , how i refund money .
I whote massage(mail) to support , but i havent reply 48 hours.
Waiting to your answer
Call to support - have no opportunity


  • VikramK
    VikramK Administrators Posts: 14,283
    Hi Potokos

    The SIM card on your LIVE Device is unable to connect because it has been deactivated. Please see the FAQ here:

    I had a quick look at the contact history on your account. Unfortunately, I am not able to find the incident number for your contact.

    If you can click on this link to sent me the incident number through a private message then I can have a look for further assistance.