Music cuts out on Spark 3

tomtomsam
tomtomsam Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
As soon as I start a run the music cuts out. But it’s still playing on watch.

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    Are you wearing the watch on the same wrist as the antenna in your headphones (usually, but not always) on the same side as the controls). The signal the watch transmits is limited due to power considerations and transmission standards so your body will block it.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • tomtomsam
    tomtomsam Registered Users Posts: 2
    Apprentice Traveler
    I have Apple AirPod headphones. They work perfect until I start the run program. Ituse to work fine every time. I’ve restored phone and tried again.
  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    tomtomsam wrote:
    I have Apple AirPod headphones. They work perfect until I start the run program. Ituse to work fine every time. I’ve restored phone and tried again.
    I thin someone else had a similar issue and it had to do with the latest update. You may need to request a rollback at the link below:

    https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/unable-to-pair-sync-after-update-to-firmware-v1-7-53-runner-and-spark-watch-series-1030088

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • RutgerNL
    RutgerNL Registered Users Posts: 2
    Apprentice Traveler
    Do you still have the problem? I just bought Apple Airpods and connected them to my watch (TomTom Runner 3 Cardio + Music). Pairing works and music works... until I start a running session on my watch. Sometimes the music stops immediately, sometimes it stops after a few minutes.
  • edudepetris
    edudepetris Registered Users Posts: 1
    Apprentice Seeker
    @RutgerNL Can you handle the volumen from your airpod?