Runner 3 (HR Monitor/Music) Sports Watch - won't charge or connect (only 6 months old!)

JuBull Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi - has anyone else had trouble with the Runner 3? My watch will no longer charge or connect. The screen flashes on then goes off. Really don't know what to do? Was really happy with the product until this issue. Only had the watch 6 months! Now appears to be worthless, is this covered by warranty??
Any help or advice would be appreciated.


  • tfarabaugh
    tfarabaugh Posts: 16,939
    You may want to call Customer Support to ask them about it ( the warranty is from 1-2 years depending where you live), but I would try a factory reset first in case it is just an issue in your firmware install. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    If the factory reset fails, try a recovery reset:

    1. Place your watch in the dock before you connect the dock to the computer.
    2. On your watch, move DOWN but keep the button pressed.*
    3. Connect the dock to the computer. Keep pressing the button until your watch shows
    4. Release the button and wait for MySports Connect to show Update.
    5. Click Update in MySports Connect.

    * If the USB port on your computer is not easily accessible, connect the dock to the computer without the watch. Then move down from the clock screen while you slide the watch into the dock.

    To get the number for Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.