How to contact UK Customer service — TomTom Community

How to contact UK Customer service

cbuffreycbuffrey Posts: 2 [Apprentice Traveler]
I have spent ages trying to find a way to contact TomTom customer services, but with no luck. Is there an email address?

Comments

  • NiallNiall Posts: 10,854
    Superuser
    @cbuffrey

    You have not specified your device in your profile, so you will have to follow this link to send something to TomTom http://uk.support.tomtom.com/app/contact/locale/en_GB

    Otherwise the phone number is

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • cbuffreycbuffrey Posts: 2 [Apprentice Traveler]
    I went through that process, and supplied my devise and serial number, and still couldn't get anything more than FAQs or this discussion forum. Is there really no other option than having to phone them during working hours? That's not possible for everyone.
  • NiallNiall Posts: 10,854
    Superuser
    @cbuffrey

    If it is about purchases or your account details, then use something like the new VIA 52 instead of your older device (what ever it is)

    So that you can get here https://uk.support.tomtom.com/app/contact_incident/c/4694/p/4243/es/0
  • Mamnxman1938Mamnxman1938 Posts: 2 [New Traveler]
    Please give an e-mail address for TOMTOM Carminat as fitted to the Renault Scenic
  • YamFazManYamFazMan Posts: 18,473
    Superusers
    edited April 2019
    Hi
    @Mamnxman1938

    Contact Tomtom Support
    Phone...
    United Kingdom
    02079 490 132
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
    _______________________________

    Email....
    Scroll to the bottom of this page
    From the Support Menu list
    Click 'Contact us'
    Or
    Click Here for a direct link to 'Contact us'....
    https://uk.support.tomtom.com/app/contact/locale/en_GB

    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Drill down through the appropriate links
    You will eventually get to....

    FAQS --- FORUMS ---- EMAIL US---- PHONE US
    OR
    Email Direct Link...
    http://uk.support.tomtom.com/app/contact_incident/c/4692/p/2986/es/0
    After Clicking on the Link
    Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct

    Note... You must already be logged into the site for the 'Email Direct link' to work
    Note... The Email Direct Link is not working the Firefox browser

    ATB YFM
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