2012 Renault Clio - problem with map you cannot use this map on this device

iihughesyii

Hi there,

I have a 2012 Renault Clio TomTom and the maps aren't working. I have plugged it into my laptop and updated everything that is available but I get the following message when I plug the card back into my car "problem with map you cannot use this map on this device :united_kingdom_and_republic_of_ireland-253".

I have tried everything possible but cannot get it to work and it is really frustrating me.

Any help would be very much appreciated.

Thanks,

Chris

VikramK

Hi iihughesyii

I have reactivated the UK and ROI map on your account. But before you download it please remove the existing map using TomTom HOME.

Regards
Vikram

iihughesyii

Perfect!!

Thank You!

Philipx

Hi there, I have exactly the same issue. Just bought my daughter a 2012 Clio Dynamic Tom Tom even after all updates it simply refuses to accept the UK & Ireland map...please help

DougLap

HI @Philipx

Hopefully @VikramK will pick this up tomorrow.

Doug

VikramK

HI @Philipx

A map has been reactivated for your device.

Just remove the existing map first and then download a fresh version using TomTom HOME.

Regards
Vikram

Griko

Hi there, bought 2012 Clio TomTom and updated app with TomTom home, now map is not working, ‘ can’t use this map with this device’ please help

Griko

@VikramK maybe you could help me?

VikramK

Hi @Griko

Map reactivated.

Just follow the same steps as advised above.

Regards
Vikram

Griko

Many thanks @VikramK . Will post later on if works ok.

Griko

@VikramK All working fine. Many thanks again.