Speed cameras updates- Not available for download- and ORDER status

chezzie
chezzie Registered Users Posts: 2
Apprentice Traveler
edited January 2019 in TomTom Services
just bought speed camera update, account is saying "in progress" when does it become available for download , I thought it would be an instant download

Comments

  • dhn
    dhn Posts: 33,388
     Superuser
    If you haven't gotten the update in Home by Monday, call support:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • chezzie
    chezzie Registered Users Posts: 2
    Apprentice Traveler
    Thanks for the quick reply, Maybe I just expect a bit too much !? Not used to having to wait for a download..lol. Thanks again
  • Troggy53
    Troggy53 Cardiff Wales UKRegistered Users Posts: 53
    Renowned Wayfarer
    Yes. I’ve had this experience as well. There must be a very thin wire from the sales front end to the support servers. Almost as slow as getting a large update from your desktop to the memory on the device.
    Ive got a Go device with built memory for map and old device with SD map card. If using Home for updates I used to take the SD card out and plug into my desktop to load updates direct, not via USB cable. I think it transfers files faster. Sadly not possible on my Go device.