New upgrade for app on iPhone
Kay fox
Registered Users Posts: 1 
New Traveler
New Traveler
Hi,
when I try to upgrade my app for new app for free, as I’m entitled to do as I already have tomtom app. it will not accept my password when logging in in the old app as I’m trying to upgrade despite renewing it several times through the ‘forgot password’. I’ve tried creating a new account but it says that my email already has an account attached to it. Frustrating. As it doesn’t want to accept my password! Any help gratefully received. Thanks
when I try to upgrade my app for new app for free, as I’m entitled to do as I already have tomtom app. it will not accept my password when logging in in the old app as I’m trying to upgrade despite renewing it several times through the ‘forgot password’. I’ve tried creating a new account but it says that my email already has an account attached to it. Frustrating. As it doesn’t want to accept my password! Any help gratefully received. Thanks
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Hi
@Kay fox
Contact Tomtom Support to sort out your Account
Support Phone numbers....
https://en.discussions.tomtom.com/travel-lounge-154/customer-support-phone-numbers-988105/index1.html#post1020431
Email....
Scroll to the bottom of this page
From the Support Menu list
Click 'Contact us'
Or click Here... https://uk.support.tomtom.com/app/contact/locale/en_GB
Scroll to the bottom of the new page check your Countries flag is displayed (Screen bottom right) if incorrect click on one of the links and correct
Drill down through the appropriate links
You will eventually get to....
FAQS --- FORUMS ---- EMAIL US---- PHONE US
ATB YFM0
