Runner 3 factory reset

chbc Registered Users Posts: 3
Apprentice Traveler
edited January 24 in TomTom Sports
My runner 3 cardio watch stopped working when the battery charge ended during a run. Screen is blank. I tried a factory reset as instructed on the TomTom website pushing the down button and connecting to the computer. The reset process starts but after a few minutes when the screen shows "Good as new in a moment" nothing more happens and the watch screen remains blank forever.
Any advice?


  • tfarabaugh
    tfarabaugh Posts: 16,935
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.