Can't log into Mydriveconnect

derekmurray1959 Registered Users Posts: 1
New Traveler
edited November 2018 in Devices using TomTom HOME
When I connect my device, MDC opens but doesn't allow me to enter my email address and password to log in. At the same time, my serial number prefix (SP) isn't an option that appears in the drop down list to seek assistance


  • dhn
    dhn Posts: 33,388
    "SP">GO LIVE 1050 / GO LIVE 2050, 8GB, MyDrive Connect

    BUT that is for Aussie models. Where did you get your device?

    UK support:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.