Can't log into Mydriveconnect

derekmurray1959
Registered Users Posts: 1 
New Traveler

New Traveler
When I connect my device, MDC opens but doesn't allow me to enter my email address and password to log in. At the same time, my serial number prefix (SP) isn't an option that appears in the drop down list to seek assistance
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"SP">GO LIVE 1050 / GO LIVE 2050, 8GB, MyDrive Connect
BUT that is for Aussie models. Where did you get your device?
UK support:
:flag_gb: United Kingdom
02079 490 134
Monday - Friday: 9:00 a.m. to 5:30 p.m.0