How do I add Start 25 to MyDrive Connect device list??

I have a Start 25. When I try to add it to my device list the selectable list of devices does not include the Start 25. How an I supposed to update the unit if I can't add it to my device list???

Comments

  • dhndhn Posts: 33,152 Superusers
    Where did you get the device since a Start 25 was not sold in Canada? Is the flag in MyDriveConnect set to Canada when you are trying to add the device?

    Support:

    :flag_ca: Canada (en)
    1 877-757-7137
    Monday - Friday: 9:00 a.m. to 7:00 p.m. EST

    Also, see here to identify your model according to the serial number but make sure the country flag is Canada.

    http://us.support.tomtom.com/app/answers/detail/a_id/9521/c/2355
  • NiallNiall Posts: 10,521 Superuser
    @tomdotcom

    Be aware of the TomTom naming convention

    In Europe:-

    "BK">Start 25, 2GB + micro-SDHC, MyDrive Connect NAV3 Eol
    "BL">Start 25, 4GB + micro-SDHC, MyDrive Connect NAV3
    "BQ">Start 25, 8GB + micro-SDHC, MyDrive Connect NAV3

    In US:-

    "BL">VIA 1500 / 1505 (M), 4GB + micro-SDHC, MyDrive Connect NAV3
    "BQ">VIA 1510 / 1515 (M / TM / M SE), 8GB + micro-SDHC, MyDrive Connect NAV3
    Help others identify useful content :- - If someone posted something that was helpful? Click the Like button 👍

    If someone answered the question you asked? Answer Yes to "Did this answer the question? Yes · No"
Sign In or Register to comment.

Who's Online20

duso64
duso64
TomDone
TomDone
+18 Guests