Trouble with my TOMTOM SPARK GPS FITNESS WATCH

AymenB
AymenB Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports
Hi - I'm having trouble with my TOMTOM SPARK GPS FITNESS WATCH as I started wearing it again when I recently went to the beach for a few days: flickering screen, powering on and off by itself, changing menus and screens, lighting up, the works...

Any idea on what could wrong with the watch? Could it be water damage? I have used it in the past during dives (15 m. and less) with no issue whatsoever? Is it possible that the water-resistance feature wore off? FYI, I already tried "factory reset"; it didn't fix the many issues at hand.

Thanks!
Ay

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    It could be a bad seal and water got into the device. At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.