TomTom Runner watch memory full

ecobebop

I have searched the topics and can see other "memory full" issues, but they seem to be different to mine...

My issue is I left my watch connected to my laptop to charge, and overnight my laptop has run an auto-backup to an external drive "E", but treated my watch as drive "E" so has effectively backed up a load of data onto it, filling up the watch storage.

I can't access the watch storage using windows explorer, I get an "Access Denied" message from Windows. I can see though that 294MB are shown as "Used" and 1MB is shown as "Free".

So how can I clear the memory of all the files that shouldn't be there and aren't my actual runs? Will a factory reset clear it down? Please help!

Thanks.

ecobebop

Right, I have done a factory reset and watch is still full of data. How do I get rid of this, please?

tfarabaugh

You may have fried the device if a factory reset is not working. At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.