Tom-Tom Bandit Recording / Playback Issues
I have recently purchased a new tom-tom action camera (premium package) directly from the tom-tom web site.
I have read through the user manual and have followed the operating instructions to the letter. However, when watching the playback either on my laptop (either one of the two - which do meet the standards required), again either through tom-tom bandit studio or direct from the laptops software the play back is intermittently corrupted and keeps randomly pausing/freezing and or jumping.
The playback slider at the bottom of the picture indicating playback either moves erratically or pauses momentarily while at the same time playback is, in the first case jumpy, or in the latter freezes. This is an intermittent fault i.e. occurs at random time intervals, but usually about 2 to 8 seconds apart for about 2 - 3 seconds at the time, however as I say, randomly, will playback for 18 to 25 seconds before starting to freeze as described before.
Further, when connected to my Samsung J5 using the downloaded tom-tom app while just looking through the view finder and not recording, but just viewing what the camera is actually showing (cctv like), the same fault is happening. i.e. while the camera is still (motionless), action through the view finder randomly freezes either momentarily or for a few seconds at a time, as described above.
I even tried downloading the freeware playback recommended by tom-tom stating that it will have the power to playback tom-tom action camera video (where my laptop or smart phone may not) - only for my virus protection software (Norton Symantec) to flag it up as a dangerous web address with malware and spyware ! And so blocks it from downloading and potentially causing damage my laptop.
As I said, all my equipment meets the required standards as posted on this website. The cameras software is up to date and the latest edition (it updated when first switched on via the mobile app).
I am using the recommended compatible microSD cards as per your FAQ and troubleshooting sections of the tom-tom website.
I have reset, . . repaired, . . and re-formatted both of my (brand new) microSD cards a
SanDisk 128 Ultra XC I 10 - 100Mb/s - and a - SanDisk Extreme PLUS microSDXC UHS-I Class 10 U3 Memory Card 80Mb/s read - 64 GB, several times now, but the issue remains.
In short I do not believe the microSD cards (both of them) to be at fault, nor do I suspect BOTH my laptops could be at fault, . . and to boot, I should not be having to download third party (questionable) software to facilitate my tom-tom camera or playback to be usable or view-able.
Having done my research prior to my purchase and deciding your product had not only the better reviews out there on the web, and was exactly what I require to record events from my up coming European motorcycle tour, . .
You can now perhaps appreciate that I am very frustrated and am wondering have I received a faulty camera and does it require replacing - or is there another option not in your support section on the tom-tom website that I am missing ? If there is a fix to my issues answered elsewhere within the support forums, please suply me with a link to it. I could not find one though. . . . . HELP me please before I go Medieval.
Further more, why is there no UK phone number one can call to speak with someone who may be able to talk you walk you through a fix, or at the least an email address one can send an enquiry to (not the PR one which does not deal with support, only press and PR queries), with the expectation of a company reply ?
Is there, please, please, someone out there that can bring some relief to my frustrations
Thanks for reading . . .