my tomtom stuck i try update but now stuck

azadukuk
azadukuk Registered Users Posts: 4
Neophyte Traveler
edited January 2019 in MyDrive Connect
my tomtom stuck i try update but now stuck

thank you



854b8e68-c73e-4202-8bd9-b983f1e60c7e.jpg854b8e68-c73e-4202-8bd9-b983f1e60c7e.jpg

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Try a drum reset on the unit by holding the power button about 20 seconds till you hear the drum sounds.
  • azadukuk
    azadukuk Registered Users Posts: 4
    Neophyte Traveler
    Thank you for your reply
    I did i try many times but unfortunately not help when i start it again come back to same screen.
  • azadukuk
    azadukuk Registered Users Posts: 4
    Neophyte Traveler
    I just done it again but not helpbc1f2967-b0dd-44c5-9f31-18bddb720a49.jpgbc1f2967-b0dd-44c5-9f31-18bddb720a49.jpg
  • dhn
    dhn Posts: 33,382
    Superuser
    Make a call to customer support when open:

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • Niall
    Niall Posts: 11,114
    Superuser
    @azadukuk
    So you have
    "Z4">Trucker 6000, 16GB + micro-SDHC, MyDrive Connect NAV4

    Have a look at this FAQ https://uk.support.tomtom.com/app/answers/detail/a_id/1898
  • azadukuk
    azadukuk Registered Users Posts: 4
    Neophyte Traveler
    Thank you for your reply i have been try but same problem