TomTom Adventurer data transfer

Mirceadanc
Mirceadanc Registered Users Posts: 18
Apprentice Seeker
edited January 24 in TomTom Sports
Hi
I just bought a TT adventurer.How can I transfer all data from my old runner 3?How about my online account?will TT adventurer continue my activities made with TT runner like I never changed my watch?

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Just register the Adventurer to the same email address and it will be seamless, any activities done on the Adventurer will show up in MySports. You can even still sue the Runenr3 as they will both be linked to the same account.

    However, I would take care with your buying decision considering TT has left the wearables market and is not producing any new devices (they never released the Adventurer in the US and have recalled all US inventory to sell it off in Europe), I would assume at this point any updates will be limited to bug fixes. I would not expect much more development so what you get in the box will likely be all there is. There are also major connectivity and battery drain issues that have not been resolved in over nine months. If you are able, you may want to consider returning the device and going with another brand from a company that is actively in the sports watch market and intends to continue producing and supporting devices.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Mirceadanc
    Mirceadanc Registered Users Posts: 18
    Apprentice Seeker
    Hi

    thanks for info.This one is not new and I paid 70 $ for it and is like new.Battery is very very good,I just tested.Today I saw a problem after I ve installed updates :can not connect it to computrr.When I plug in into laptop ,2 hands(logo) are blinking on screen watch.why?!
  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection). A few things to look at (and I apologize if some are very basic but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB plug free of any debris or blockages?
    5) Is the Connect software actually running (is there an icon for it in the notification area)?
    6) Did you install MySports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    In particular, make sure it is fully snapped into the cradle. If it does not have a full connection it will charge but it will not be recognized by the computer. It seems simple but this is generally the issue. It needs to fully click into the cradle and it may help to take it out of the band to do so. Also check that none of the pins on the dock are bent or pressed in, as that will prevent a connection.

    If nothing above helps you may have a bad dock or there may be computer setting blocking it. At that point I would suggest calling Customer Support and seeing what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, click Contact at the bottom of this page, enter the product name and click Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Mirceadanc
    Mirceadanc Registered Users Posts: 18
    Apprentice Seeker
    Thanks.I ll try.Is there any problem if the previous owner has already registered the watch?Should I ask him to cancel his registration or something?
  • tfarabaugh
    tfarabaugh Posts: 16,935
    Superuser
    Mirceadanc wrote:
    Thanks.I ll try.Is there any problem if the previous owner has already registered the watch?Should I ask him to cancel his registration or something?
    No, just do a factory reset and register it to your email and you will be fine. To do a factory reset, make sure the Connect software is running and dock the device to your computer. The Connect window will open; press the gear at the top right and select factory reset from the next screen. Follow the steps provided and when prompted to register or sign in to MySports, select sign in and use your existing account credentials. It is fairly straightforward and should take less than 5 minutes.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.