Tomtom via110 update - serial number lost

Sandro36

The sticker with the serial number of my tomtom got lost.
I was noticed of a software update but can't connect without the S.N.

I tried to contact Support but it does not accept my old password. I did not make a new account because I already have one and fear to do damage by mixing up the two.

Questions:
1) How can I know the serial number? it does not show on the screen.
It may be inside the device. How can I open it? I am a technician.

2) Can I safely make a new account?

Thanks for answering. If it is possible please notice me the forum answer or send the answer by e-mail.

Sandro Picchio

Niall

@Sandro36

Try
1. Tap the screen
2. Settings
3. Navigate to "Me and My device"
4. Click on About My Device
- It should be next to "Device ..."

Sandro36

S.N. found.
Thanks.