Tomtom via110 update - serial number lost — TomTom Community

Tomtom via110 update - serial number lost

The sticker with the serial number of my tomtom got lost.
I was noticed of a software update but can't connect without the S.N.

I tried to contact Support but it does not accept my old password. I did not make a new account because I already have one and fear to do damage by mixing up the two.

Questions:
1) How can I know the serial number? it does not show on the screen.
It may be inside the device. How can I open it? I am a technician.

2) Can I safely make a new account?

Thanks for answering. If it is possible please notice me the forum answer or send the answer by e-mail.

Sandro Picchio

Comments

  • NiallNiall Posts: 10,767
    Superuser
    @Sandro36

    Try
    1. Tap the screen
    2. Settings
    3. Navigate to "Me and My device"
    4. Click on About My Device
    - It should be next to "Device ..."
  • Sandro36Sandro36 Posts: 2 [Apprentice Traveler]
    S.N. found.
    Thanks.
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