Tomtom via110 update - serial number lost
Sandro36
Posts: 2 [Apprentice Traveler]
edited December 2018 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
The sticker with the serial number of my tomtom got lost.
I was noticed of a software update but can't connect without the S.N.
I tried to contact Support but it does not accept my old password. I did not make a new account because I already have one and fear to do damage by mixing up the two.
Questions:
1) How can I know the serial number? it does not show on the screen.
It may be inside the device. How can I open it? I am a technician.
2) Can I safely make a new account?
Thanks for answering. If it is possible please notice me the forum answer or send the answer by e-mail.
Sandro Picchio
I was noticed of a software update but can't connect without the S.N.
I tried to contact Support but it does not accept my old password. I did not make a new account because I already have one and fear to do damage by mixing up the two.
Questions:
1) How can I know the serial number? it does not show on the screen.
It may be inside the device. How can I open it? I am a technician.
2) Can I safely make a new account?
Thanks for answering. If it is possible please notice me the forum answer or send the answer by e-mail.
Sandro Picchio
0
Comments
Superuser
Try
1. Tap the screen
2. Settings
3. Navigate to "Me and My device"
4. Click on About My Device
- It should be next to "Device ..."
Thanks.