MacBook Air & Sports connect

lespaul

I have downloaded sports connect and run install on my MacBook Air.
OS High Sierra 10.13.4

The connect icon is now visible in the ribbon but the application does not start up when I click on the icon. Even when I plug in my adventurer watch the app does not startup.
I do see the watch as an external HD on my pc.

What is wrong?

tfarabaugh

At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.

lespaul

Thank you!
I followed your advice but TomTom customer care was not a help in this issue
I than contacted the Apple Customer Care and they were very helpfull and the problem is resolved. The app is working fine now.

Kind and sporting regards from Belgium
Paul

tfarabaugh

lespaul wrote:

Thank you!
I followed your advice but TomTom customer care was not a help in this issue
I than contacted the Apple Customer Care and they were very helpfull and the problem is resolved. The app is working fine now.

Kind and sporting regards from Belgium
Paul

Glad I could help. When you get a chance please mark my response as a solution so others with the same question can look for it.