tomtom go live 1015 new adapter send doen't fit

willitom Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using MyDrive Connect
I ordered a new adapter (for the window of my car) for my device, but it doesn't match because of different mechanic dimension. I think, it was possible to correct this with tools. I need to know now, wether the electrical connections are also different. In this case I would send the adapter back.

Thank you


  • Niall
    Niall Posts: 11,174

    Contact Customer Services (they do have English speaking agents, if necessary) to confirm what has been sent you.

    :flag_de: Deutschland
    069 663 08 012
    Mo: 09:00 - 17:30
    Di - Fr: 09:00 - 16:30