Map out of date message-Start 60

Phunkyapple
Phunkyapple Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
Hello, I have paid for my updates package, updated the device however everytime I turn the tom tom on it says the device is 66 months out of date!!

Comments

  • Niall
    Niall Posts: 11,115
    Superuser
    @Phunkyapple

    Remember after each up date to do a soft reset, you will loose nothing, it is like rebooting your computer and reloads all the new files from an update.

    A soft reset :- with your device charged for at least 2Hrs "OR" have the device plugged into a power supply; press and hold your on/off button until you hear a drum-roll sound (or the TomTom hands symbol appears) then release the on/off button. Make sure you are outside and have a clear view of the sky (satellites)

    If that does not fix it, contact Customer Services to check the status of your subscription(s)

    :flag_gb: United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.
  • VikramK
    VikramK Administrators Posts: 13,809
    Moderator
    Hi Phunkyapple

    Welcome to the community :)

    I see that there are two maps installed on your device Europe v9.00(old) and UK and ROI v10.05(latest).

    The subscription you have paid for is UK and ROI.

    Could you go to settings - Switch maps and activate UK and ROI?

    Regards
    Vikram
  • Phunkyapple
    Phunkyapple Registered Users Posts: 2
    Apprentice Traveler
    Thank you Niall and Vikram. I will do as you suggest and then let you know how I get on.

    Regards

    Paul

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