Device starts then shuts down

macand kari
macand kari Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
I hold the start button down for 30 seconds and get the drum noise and tom tom logo. The device then displays a small picture of a GPS with two arrows on the screen. The arrows rotate for a few seconds then stop. Then the device shuts down again. Device has been on charge.

Comments

  • dhn
    dhn Posts: 33,381
    Superuser
    For how long has the device been charged? Can you try the drum reset once more, please?

    Support:

    :flag_au: Australia
    1300 135 604
    Monday-Friday:9:00 am to 5:30 pm AEST
  • macand kari
    macand kari Registered Users Posts: 2
    Apprentice Traveler
    Charging for over 3 hours. Drum reset = same problem. The problem started when I was downloading a new map. The device just switched off.