TomTom Touch Reset Problem

Firat Karatug
Firat Karatug Registered Users Posts: 1
New Traveler
edited January 24 in TomTom Sports

I connected the device to the computer and open the application.
it always gives the same error. "We can fix together. Resetting your fitness tracker will make it works as good as new" I'm doing the reset but it still gives the same error.

on the device screen just say;

Please help me.
Thank you.


  • tfarabaugh
    tfarabaugh Posts: 16,943
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.