music sync problems- Spark music

Shelly2502
Shelly2502 Registered Users Posts: 2
Apprentice Traveler
edited January 24 in TomTom Sports
I have bought my new watch
I have register and download up

The music icon doesn't appear in my app

please advise

Comments

  • tfarabaugh
    tfarabaugh Posts: 16,943
    Superuser
    You need to add music using a computer, it cannot be done with the app. When you plug the watch into the computer with the Connect software downloaded and installed you will see a music note icon in the top right corner. click this to add music (assuming you have a music version, press down from the clock and go to About and see if it says Music at the top).

    The MySports Connect application talks to Windows Media Player and iTunes (if they are installed) to query the playlists you have created (you cannot upload individual files; they need to be organized into playlists). These playlists are then listed when you connect your watch. To make it easier to load them, give the playlists distinctive names like "My Spark Playlist" or something similar so they are easier to find. You then use MySports Connect to copy the playlists you want to the watch. In iTunes & WMP you need to create playlists (the watch only plays playlists, not individual files as there is no folder system on the watch). Once you have the playlists created, dock the watch and hit the music note button on the Connect interface, which will take you to the Music screen where it will list all playlists on the computer. When you see the one you want to load, click on it to add it to the watch. Make sure the tracks are in the right format. If tracks are not in an acceptable format they will not play, nor will the playlists they are in.

    MP3:
    Sample rate: 16KHz to 48KHz
    Bit rate: 8 kbps to 320 kbps
    Mono/stereo channels and joint stereo.
    Artist, track title and length are displayed for the following languages: English, Czech, Danish, German, Spanish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Finnish and Swedish. Other languages may display correctly if the only used characters available in a supported language.

    AAC:
    MPEG2 and MPEG4 AAC-LC and HE-AACv2 are supported.
    Sample rate: up to 48KHz
    Bit rate: up to 320 kbps
    Mono/stereo/dual mono are supported.
    Artist, track title and length for AAC is not supported.

    The watch does not support files with DRM of any type. This includes offline tracks from Apple Music and Spotify. MySports Connect will not count any DRM tracks as part of a playlist, so if all the tracks in a playlist are DRM then the playlist will not be shown at all.

    You can also go to the watch in a file explorer window (the watch will be mounted as a drive) and create a folder in the Music folder and move the tracks into that folder. The software will then automatically create a playlist with all the tracks in the folder named after the folder.

    If you are not using Windows Media Player or iTunes then you need to create an .m3u or .m3u8 playlist file (various music programs do this) and then set the Playlist Root Folder. Press the Gear icon in MySports Connect and then scroll down to Advanced Settings and set the location here. The playlist root folder is searched (and sub-directories) for any .m3u/.m3u8 playlist files and those will be listed (along with any Windows Media Player/iTunes playlists) by MySports Connect when you connect your watch. This only needs to be done if you are not using WMP or iTunes; otherwise they search the default locations. The playlists need to be on a physical drive on your machine, it will not find cloud drives.

    If using iTunes, check that iTunes is set to share libraries. You need to click the dropdown at the very top left and select Preferences. On the Advanced tab, make sure there is a check next to "Share iTunes Library XML with other applications".

    I would take care with your buying decision considering TT has left the wearables market and is not producing any new devices (they never released the Adventurer in the US and have recalled all US inventory to sell it off in Europe), I would assume at this point any updates will be limited to bug fixes. I would not expect much more development so what you get in the box will likely be all there is. There are also major connectivity and battery drain issues that have not been resolved in over nine months. If you are able, you may want to consider returning the device and going with another brand from a company that is actively in the sports watch market and intends to continue producing and supporting devices.

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
  • Shelly2502
    Shelly2502 Registered Users Posts: 2
    Apprentice Traveler
    Thank you for your long answer
    i am using a mac
    and everything is written is for windows