Sync problems wit app and laptop — TomTom Community

Sync problems wit app and laptop

gmartinsgmartins Posts: 1 [New Traveler]
edited January 2019 in Sports [Connect][Apps][Website]

Since the last update I´ve been having problems synching my watch with my android phone, but now I also can't with my laptop.
I've got the info in the watch but can't sync it with other devices.
When I connect it to the laptop it says it is synching but at the end there are no new activities.
Can anyone help me?



  • tfarabaughtfarabaugh Posts: 16,677
    At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.
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