I have installed and uninstalled six times as advised . Turned off and restarted phone twice. Took battery out and reinserted. None of this has had any effect. So far no response from support team. How can it be so hard to install an app? Really poor. If I hadn,t paid up till July I would not bother.
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I am looking at moving to Waze!!
Welcome to the Community!
Please try the steps mentioned in the link here: https://en.discussions.tomtom.com/tomtom-go-mobile-and-navigation-for-android-156/go-mobile-app-just-say-loading-app-1031452/index1.html#post1204208
Let us know how it goes!
Cheers, lampard