Sync bar disappeared

AnitraD Registered Users Posts: 2
New Traveler
edited January 24 in TomTom Sports
The sync tab (bar) at the top of the page on my TomTom sports app has disappeared. This means that I cannot connect my phone (huawei P9) to my fitness tracker band. I have tried uninstalling and reinstalling the app to no avail. Does anyone have a solution for this?


  • tfarabaugh
    tfarabaugh Posts: 16,938
    I have never heard of this. At this point I would suggest calling Customer Support to see what they can do. They are able to more deeply investigate and diagnose problems than we can here on the user forum. To get the number for Customer Support, select Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Phone Us. It will give you the phone number for the country your account is registered under (this can be changed by clicking the flag icon in the bottom right corner of the screen).

    I hope this helped answer your question. If so, please mark it as a solution so others can look for it if they have the same question.